Refund policy

Refund & Return Policy – Krish Nursery Garden

Last updated: September 1, 2025

At Krish Nursery Garden (“Krish Gardens”, “we”, “our”, “us”), customer satisfaction is important to us. Since we deal with live plants, seeds, and perishable gardening products, we follow a carefully designed return and refund policy as outlined below.

By placing an order with us, you agree to the terms of this Refund & Return Policy.

Eligibility for Returns & Refunds

Due to the nature of our products, returns are accepted only in limited cases.

Live Plants & Seedlings

  • Live plants, saplings, and seedlings are not eligible for return or exchange once delivered.

  • Refunds or replacements are provided only if the product is damaged, defective, or incorrect at the time of delivery.

Seeds (Vegetable, Flower & Herbal Seeds)

  • Seeds are non-returnable once opened or used.

  • Refund or replacement will be considered only if wrong or damaged seeds are delivered.

Corporate & Return Gift Plants

  • Corporate gifting and bulk/return gift orders are non-refundable once dispatched.

  • In case of transit damage or incorrect items, we may offer a replacement.

Damaged, Defective, or Incorrect Orders

If you receive:

  • A damaged plant

  • A dead plant on arrival

  • Incorrect product

  • Missing items

Please contact us within 24 hours of delivery with:

  • Clear photos/videos of the product

  • Order number

  • Description of the issue

📩 Contact Email: your-email@example.com

Requests submitted after 24 hours may not be eligible for refund or replacement.

Refund Method

  • Approved refunds will be processed to the original payment method.

  • Refund processing time: 5–7 business days after approval.

  • Shipping charges are non-refundable, unless the error is from our side.

Replacement Policy

Where applicable, we may offer:

  • A replacement product, or

  • A store credit, or

  • A partial/full refund, depending on the situation

Replacement shipping timelines may vary based on product availability.

Order Cancellation

  • Orders cannot be cancelled once dispatched.

  • Cancellation requests must be made within 2 hours of placing the order.

  • Orders for live plants and custom/bulk corporate gifts cannot be cancelled once processing begins.

Delivery Issues

  • Delays caused by courier partners, weather conditions, or natural factors are beyond our control.

  • We are not responsible for damage caused due to incorrect address, customer unavailability, or refusal to accept delivery.

Non-Refundable Items

The following items are non-refundable and non-returnable:

  • Live plants & saplings

  • Opened seed packets

  • Gift plants after dispatch

  • Clearance or discounted items

  • Orders damaged due to improper care after delivery

Plant Care Responsibility

Once delivered, plant survival depends on:

  • Climate

  • Watering

  • Soil

  • Sunlight

  • Care provided

Krish Nursery Garden does not guarantee plant survival after successful delivery.

Contact Us

For any refund, replacement, or return-related queries, contact us at:

Krish Nursery Garden
📧 Email: your-email@example.com
📍 Address: Your Nursery Address, City, State, PIN, India